Frequently Asked Questions

What ages are accepted?               

18 years old and up

What are the medical and clinical criteria?                       

Residents must be medically stable with their brain injury and/or mental health diagnosis.

Do you allow residents whose behavior is difficult?        

We do, however individuals whose behavior puts self or others at risk, such as severe physically aggressive behaviors, are not accepted. This is always assessed on an individual, case by case basis.

What does it cost?               

The costs for residents who are eligible to qualify for the Medicaid Brain Injury Waiver are paid by the State of Pennsylvania. There is a range of cost depending upon physical care needs and clinical needs for private pay individuals.

Whitemarsh House is proud to offer excellent care and value to the healthcare consumer. Our Controller is always available to discuss financial matters upon request.

Do you have a secure locked care unit?                

No, as a personal care home we are an open setting.

Are you licensed?                 

Yes, we are a licensed personal care home under the Pennsylvania Department of Human Services.

Are you accredited?             

Yes, we are accredited by CARF (The Commission on the Accreditation of Rehabilitation Facilities) in Home and Community Services: Brain Injury Specialty Programs for Adults and Residential Rehabilitation Programs: Brain Injury Specialty Programs for Adults.

Do residents go into the community?                    

Yes, we do as we are very close to the town. We also go on outings to restaurants, the mall, bowling, etc. With a variety of shops and restaurants only a short walk from our front door, residents can enjoy getting coffee or lunch, the pleasures of buying clothing or a long list of other readily available items. Whitemarsh House residents are part of the surrounding Flourtown and Chestnut Hill communities.

Do you have private or shared rooms?      

We have both depending on the residents’ preference and compatibility.

Do you provide therapies such as physical therapy, occupational therapy or speech therapy?         

We have therapists come on site to provide services or residents may go out to receive therapies.

What are visiting hours?                 

Whitemarsh House is open 24 hours per day, 365 days per year and is staffed at all times.

There are no set visiting hours. Visiting is encouraged anytime. You may want to call before visiting to make sure you’re not arriving when your loved one is having treatment, or during program times. The clinical team may recommend specific adjustments for visiting based on the residents’ clinical needs which would be decided on an individual, case by case basis.

Is there a treatment plan?               

Yes, each resident works with a clinician to develop an individualized support plan. This plan is updated annually or when there is a significant change.

Is there a doctor who oversees medical care?                     

Yes, our Consulting Medical Director is a licensed MD in Pennsylvania oversees patient care. Our Consulting Psychiatrist, who is licensed in Pennsylvania, sees each resident for consultation and counseling, as well as psychiatric medication needs.

Can they have their own doctor?               


Who pays for their medications?               

Each resident must have health insurance and must have a prescription plan that pays for their medications. The resident or next of kin is responsible for co-pays.

How are families/next of kin updated about the resident’s progress?

Periodic reports are mailed to the family, next of kin or the residents’ representative. Our Clinical Director is also available by phone to discuss the residents’ progress, answer questions, and address any concerns.